Our Complaints Policy

Speak to your Essential Counsel contact first. If unresolved, email our Complaints Officer at complaints@e-counsel.io. We aim to acknowledge and investigate fully within 5 business days, and respond in writing within 28 days, with regular updates on complex matters.

If your complaint relates to legal advice from solicitors we helped you engage, direct it to them and, if necessary, to the Legal Ombudsman or the SRA. As we are NOT SRA‑regulated, complaints about our own work do NOT fall under the Legal Ombudsman; you may seek independent legal advice about your rights and your options under our engagement agreement.